Privately Held; Myself Only; Professional Training & Coaching industry
January 2011 – Present (1 year 4 months)
Contact Ignition is the trading name for Telebusiness on-site professional Services (TOPS) Limited. I provide consultancy on how to bring more profit into your business through employee training and management. I provide the research into what is holding down your profits down and then design the appropriate interventions to enable greater profitability. My Clients include Acorn Life Limited, Partas and Commtect Distribution.
Privately Held; 1-10 employees; Telecommunications industry
April 2008 – May 2009 (1 year 2 months) Dublin
gsmExchange.com is the mobile phone wholesalers second sources of phones world wide. Every major brand, all the latest models are traded on the exchange. Only verified wholesalers are listed.
My job was to run the business, we had a small sales team that brought traders up to profit then converted them to premium memberships as well as selling advertising space on the site, the customer service team listed products to trade and vetted applicants. Technical (website development and servers) was outsourced.
Public Company; 1-10 employees; Research industry
November 2007 – April 2008 (6 months) Belfast, United Kingdom
Sycadex (now identity exploration ltd) were in launch mode when I first met them and never got beyond launch during my employment. The company is based on ISA identity Structure Analysis a new science similar to psychometric personality type assessments with a much more accurate reading of relationship to situations. My work was based around finding outlets for the incomplete software being develop. I would highly recommend Ipseus anyone looking to understand the difficulties underlying non-effective teams. I continue to follow the progress of Identity exploration and would be happy to introduce anyone to the profitable value of using Ipseus within your organisation.
April 2007 – October 2007 (7 months) Dublin Ireland
I joined this high tech training franchise as sales manager, knowing little of technical training. I had trained all of the sales people in my previous position as training director as SOS School of Sales. I was sent to the US to be trained by the franchisor, but these systems were not used by the franchisee and I was unable to have them implemented. After a few months the previous sales managers returned to the systems he had built and I left. During my tenure we maintain targets and profitability.
SOS School of Sales
2003 – 2006 (3 years) Dublin
I am very proud of SOS, I joined this when they were about four months old and failing. The concept was brilliant they had set up as a recruitment company to training inexperienced people to sell as sales executives. The only difficulty they had was the system didn't work. I came to know the owners and agreed to test what would happen if they used effectively proven training materials. The project was successful I sold my training course to the owners for a small stake in the company. During the three year I trained over 1500 people to become sales executive many of whom are still in sales, I often run into this people who continue to note the major value this training had on them both professionally and personally.
1999 – 2006 (7 years) Ireland
CCMA Ireland is the representative body for managers working in the call centre areas of business. The CCMA is a not for profit, I set up CCMA after seeing the good work provided by the UK based organization of the same name. I set out a number of steering group meetings and wrote the original articles of association I then gained sponsorship and arranged a launch where 110 people working in this industry signed off the articles written. I then gathered a small group of committed individuals and created a board of management as per our articles.
Over the years we gain member and provided services including running the call centre fro the Special Olympics International Games in 2003.
I retired from the board after 5 years service, though I remain a regular attendee at as many events as I can handle.
Senior Sales Trainer
Public Company; 10,001+ employees; TWX; Internet industry
August 2002 – February 2003 (7 months) Waterford Ireland
As senior sales trainer I was recruited to increase the bottom line in the companies retention department. I reviewed the 1 million dollar process purchased by AOL USA and localized the processes to the UK Market then rolled out the process to the 150 selling staff.
AOL weren't a good employer the systems were poor and training wasn't followed though when the training department was taken over by a totally incompetent HR specialist I left. AOL sold the UK business to Talk Talk, who later closed the Irish operation.
TOPS Telebusiness On-site Professional Services Ltd
June 1999 – August 2002 (3 years 3 months) London England and Dublin Ireland
TOPS was the trading name or Telebusiness On-site Professional Services (TOPS) Limited from June 1999 until 2002.
TOPS worked for many of Ireland's leading companies providing training directly and through third parties including Jefferson Training, Market Reach and Contact Centre Development.
My client included Hibernian Broker Services, Phonenet Telemarketing Services, Hibernian Customer Services, Royal and Sun Alliance, Concern, Hibernian Direct Sales, GMAC Finance, The Nigerian Government, Saint John of God, e-com interaction, The Department of Education and Science Ireland, Starwood Hotel Group, The Department Of Justice Ireland, The Department of Trade Ireland, The Gordon Institute of Business Science GIBS, Musgraves, The Wicklow Chamber of Commerce, IIB (now KBC Bank), Compaq Computers (now HP), Advanced Cosmetic Surgery, eircom, Johnson and Johnson, Ulster Bank, IQPC, EMO Oil, Market Reach Recruitment, AIB, Plato Group, Ark Life, The Orthopaedic Bed Co., IIR Training, Bank of Ireland Security Services, Stockbyte (now Getty Images), DHL, Get Tallaght Working (now Partas), IIR Ireland, Trade Development International for The Latvain Development Agency.
Ronald Hughes Sole Trader
July 1995 – January 1999 (3 years 7 months) London, United Kingdom
Providing training, consultancy and the training through third parties and directly. Third parties Calcom and Karen Darby Direct.
Clients included Spicers, Sky Television, Time Warner Cable, Read Business Publications and Read Member Services, Teleconnect Systems, Hi-Tech Marketing (now Harte Hanks), TSM and Lotus Development.
Fact Not Fiction Telemarketing
1994 – 1995 (1 year)
1989 – 1991 (2 years)
May 1987 – 1989 (2 years)
1986 – 1987 (1 year)