Knowledge
Sometimes I come across a time bit of knowledge something that was buried. Its oftern about he call centre and something we did that was lost or a law that protects the agents or a way to improve your call handling like the two stage call opening.
It may well have been so well hidden because it value had lapsed or no one else ever thought it was of value. In the pages below this heading you will find so of my little pages of knowledge.
The first being