Certification and  Accreditation

Ronald Hughes has a vast amount of certification from both private and public awarding bodies

Education and Training

20010-2011 DCU Ryan Academy Business Innovation Programme HETEC level 8

2006-2007 NUI Galway Foundation Diploma in Education and Training HETEC Level 7

2005-2006 Psychology Trinity College Dublin

2001-2002 OSCAL Foundation in Psychology / Foundation in Sociology HETEC Level 7

1978-1981 General Studies, Palm Beach State College / Florida State University

 

Certificates Courses:

Proctor & Proctor (London): Training The Trainer. British Telecom (London): Effective Use of Premium and Free-phone Lines. Learning Development Limited (London): Making The Phone Work For Your Business, Successful Cold Calling.  Hotlines Marketing (London): Training The Trainer, Managing Telesales, Closing The Sales By Phone, Telemarketing For The Experienced Sales Executive, Negotiation Skills Development, Lewisham Counsel (London) Computer Literacy Information Technology, Partas (Dublin) One Year NEST Development Programme and three month basic accounting by Computer, IQPC: (London/Dublin) Recruitment and Retention for Contact Centres, Strategic Recruitment and Retention for Contact Centres and Launching and Managing a Call Centre  IIR: (London) Train the Trainer Jefferson Training: (Dublin) Microsoft FrontPage and PowerPoint. New Horizons:  Excel and Sales Management.

Skills:

Innovation management, Project Management, General Organisation Management, People Management, Leadership, Process Development, Change Management, Budget Management, Accounts Management, Sales Management, Customer Service Management, Direct Sales, Human Resources (Staff) Motivation, Products and Services Sourcing, Database/CRM systems: Design Building and Implementation, General Skills Training: (Assertiveness, Communication, Leadership, Management, Sales).  Contact Centre Training:  (Call Centre Management, Supervisor, Team Leader, Telephone Skills, Telesales, Telemarketing, Account Management by Phone, Customer Service by Phone, Telephone Staff Recruitment and Recruitment by phone.  I also have a good level of technical knowledge.

 

Personal skills:

I have a great deal of interest driving much of the things in my life.  I was involved in bringing call centres to Ireland and later setting up the Irish Call Centre Management Association.  I have worked with charities including The Ackroyd Community Child Care Centre in the UK and running the call centre for the Special Olympics International Game 2003.  I currently run a programme aimed at dealing with maintaining positive mental attitude for the unemployed of Ireland through the IENetwork.